Cinco Municipal Utility District No. 1 Master
District News
Your District is Moving to a New Billing Software and Online Customer Portal
We are excited to announce that your District is moving to a new utility billing software system and online customer portal to make managing your account even more convenient! Each resident will need to complete a few required steps to ensure a smooth transition.
What does this mean for you?
New Account Number
- Each resident will receive a new 6-digit utility account number.
- This new number will appear on your water bill and must be used for all payments moving forward.
Auto Pay Re-Enroll Required – If your account is currently enrolled in Auto Pay you must login and re-enroll to continue automatic payments.
- Make a one-time payment if needed to cover your current account balance.
- Recurring payments will resume with your next billing cycle.
Online Bill Pay Service
- Your bank will require a new payment ID.
- Online Bill Payments will have a separate payment ID in the form of (xxxxx-xxxxxxxxxx).
Check Payments – If you are mailing a check, please continue to use the address located on the pre-printed payment coupon.
Customer Portal – View and pay your bill online, including eCheck, debit and credit card options; set up reoccuring payments and sign up for eBills by using the following link: https://inframark.starnik.net
Guest Pay – Make a one-time payment without logging in to the customer portal by using the following link: inframark.starnik.net/starnikERP/#/rp_guestpay
Updated Payment Address – Payments should now be sent to:
PO Box 3264, Dept 10621
Houston, TX 77253-3264
Questions? If you have any questions or need assistance, please contact us at customerservice@inframark.com or call 832-467-1599. You can also visit the website at https://www.inframark.com.
ACTION REQUIRED TO AVOID INTERUPTION OF WATER SERVICE
Our Water District is changing Utility Billing platforms. As a result of the conversion, your autopay will NOT be drafted once converted and will need to be set up in the new customer Portal. An email from WaterDistrict-Inframark@starnik.net will arrive in the next few days with a link to create an account on the Portal and set up your autopay. Please be sure to read the “Register Now” email thoroughly, and if you do not see it, then double-check your spam folders.
If you cannot find the email, you can use this link but you will need to call for a security code: https://inframark.starnik.net/RP_default.aspx
Why You Should NOT Flush Wipes
Did you know that some paper products and wipes are advertised as “flushable” but are not!
Sure, they will flush down, but they do not flush out. Instead, they get caught in sewer lines, pumps, filters, and screens at the sewer plant. This results in costly repairs or cleanup!
You have control to prevent these repair expenses by simply not flushing wipes, paper towels, hygiene products, and other items into the sewer system.
Upcoming Meetings
Wednesday, February 11, 2026 at 11:00 AM
24th Floor, Concho Room
Please note the Board meetings will temporarily be held on the 12th Floor, suite 1275 in the Brazos Room, during renovations to 24th and 26th floors. Suite 1275 is located on the other elevator bank, to the left of the security guard’s desk.
The Board generally meets the second Wednesday of each month at the offices of Allen Boone Humphries Robinson LLP, 3200 Southwest Freeway, Suite 2600, Houston, Texas 77027. Meetings generally begin at 11:00 a.m. and are open to the public.
The Board welcomes and encourages District residents to attend.