District News

We are excited to announce that your District is moving to a new utility billing software system and online customer portal to make managing your account even more convenient! Each resident will need to complete a few required steps to ensure a smooth transition.

What does this mean for you?

New Account Number

• Each resident will receive a new 6-digit utility account number.
• This new number will appear on your water bill and must be used for all payments moving forward.

Auto Pay Re-Enroll Required – If your account is currently enrolled in Auto Pay you must login and re-enroll to continue automatic payments.

• Make a one-time payment if needed to cover your current account balance.
• Recurring payments will resume with your next billing cycle.

Online Bill Pay Service

• Your bank will require a new payment ID.
• Online Bill Payments will have a separate payment ID in the form of (xxxxx-xxxxxxxxxx).

Check Payments – If you are mailing a check, please continue to use the address located on the pre-printed payment coupon.

Customer Portal – View and pay your bill online, including eCheck, debit and credit card options; set up reoccuring payments and sign up for eBills by using the following link:  https://inframark.starnik.net

Guest Pay – Make a one-time payment without logging in to the customer portal by using the following link: inframark.starnik.net/starnikERP/#/rp_guestpay

Updated Payment Address – Payments should now be sent to:

PO Box 3264, Dept 10622
Houston, TX 77253-3264

Questions? If you have any questions or need assistance, please contact us at customerservice@inframark.com or call 832-467-1599. You can also visit the website at https://www.inframark.com.